Frequently Asked Questions

About The Mastamatic and Our Service

How do I clean it?

We recommend using the Mastamatic with a condom, then you won't need to clean it. You can also just rince it with warm water.

How is the Mastamatic powered?

Its powered by 4 AA' batteries, available at stores worldwide.

How long does it take to get my order?

Orders are dispatched daily from our distribution centres. We ship all products with Airmail, and depending on your location delivery usually takes between 5 and 10 days. We do all we can to get your Mastamatic delivered as quick as possible.

Is the Mastamatic shipped discreetly?

Yes, your Mastamatic will be sent in a plain package with no mention of the contents.

Do you guarantee your Mastamatic?

Yes, if your Mastamatic gets damaged in transit, or malfunctions in any way, we will replace it free of charge. Please contact our support team if there is any problems. We work hard to make our customers as happy as possible.

How do I pay?

We accept all major credit cards. If you wish to pay by another method, please contact our support staff.

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Received my order today. Great product, superb service, excellent communication. Thank you


I admit it. I'm addicted to masturbating. After the 5th time for the day it can take me a long time to climax, the Mastamatic makes it easy.


Yes! This product is excellent! Thanks again for your professionalism. Looking forward to continuing business with you.


Super! You're the best online store that I've worked with in a long time! Again many thanks for your help!


Just wanted to let you know that I received my order this morning. You guys are great, awesome customer service! Thanks for rushing my order. I'll definitely recommend your online site to my friends!